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Development & Product Management

Business Systems Support Analyst

Business Systems Support Analyst

AMCS Group is a global leader in the business, operational management software and vehicle technology for the recycling and waste management industry. AMCS’ software is managing over £3bn worth of transactions annually, over 15,000 vehicles and in excess of 3,000 sites.  

Currently the IT organisation is recruiting a Business Systems Analyst to support the company’s core business applications used by finance, sales and support. The Business systems analyst will also play a key role in the integration and implementation of new business applications. 

 

Responsibilities 

As a key member of the IT team, the Business Systems Support Analyst will have the following responsibilities: 

  

  • Provide customer focused support - Investigate, analyse and coordinate the resolution of day-to-day user related business Application problems.  
  • Act as liaison between users and vendors to resolve complex system or functionality issues. 
  • Thoroughly test all system changes to ensure reliable operations, requested initiatives have been met and existing functionality is not degraded. 
  • Become a SME for core business applications used by finance, sales and support.
  • Help review and analyse requests for current and new business systems or system changes. 
  • Building business requirements using interviews, document analysis, requirements workshops, use cases scenarios and business process analysis. 
  • Managing project work, enhancements and fixes, from the request and requirements stage through build, test and deployment. 
  • Working with technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications. 
  • Managing Requests for Change and ensuring adherence to AMCS change control process. 
  • Creating knowledge base articles and other self-help support materials for end users. 
  • Provide training and mentoring to employees in supported areas. 

 

 

KNOWLEDGE & EXPERIENCE 

  • Degree or equivalent in Computer Science or related field (or equivalent work experience) required. 
  • Business acumen and knowledge of ERP/CRM systems would be an advantage. 
  • Ability to efficiently and effectively manage problem solving activities in a team or individually. 
  • Ability to work independently, make decisions under pressure, while providing timely and responsive services.resolution of all support requests 
  • Excellent customer management skills 
  • Excellent verbal and written communication skills. Fluent English is a must
Location
Limerick
Country
Ireland
Category
Customer Support & Success
Type
Full Time
Experience
NA
Language
English

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