What are the Biggest Hurdles?
Mark Abbas - CMO
As waste management & recycling organizations move through the various phases of digital transformation, they often find it necessary to shift their focus at certain stages. Since many of these shifts, and the hurdles encountered, tend to be similar for a lot of organizations, understanding what others are focused on can serve as a source of inspiration for when your own organization is stuck for ideas about what to do next.
The waste management & recycling industry is in a state of transformation. As the cost of waste continues to rise and require better efficiency, and digital-savvy customers expect more and more digital solutions in every aspect of their lives, including waste collection and recycling, the urgency for waste management organizations to transform to a digital business model becomes greater and greater.
This sense of urgency is important, but it can lead to decision paralysis and stall progress if the organization loses its focus for channeling the energy and commitment to change in the right direction. Digital transformation is an evolution rather than a revolution, but this also means momentum naturally ebbs and flows during the process. Fortunately, since many organizations encounter similar hurdles as they implement digital innovations, the challenges and priorities of the organizations we surveyed for the AMCS Digital Transformation Benchmark 2018 also provide a helpful list of possibilities for where to focus and keep moving forward.